CUSTOMER APPLICATIONS ENGENEER 2 (Taiwan - HSintsu)
COMPANY PROFILE
MNC with manufacturing plants in USA, South America and China.
This MNC is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor and analyze critical parameters of advanced manufacturing processes to improve process performance and productivity.
Technology for Productivity
Company products are derived from core competencies in pressure measurement and control, flow measurement and control, gas and vapor delivery, gas composition analysis, residual gas analysis, leak detection, control and information technology, ozone generation and delivery, RF & DC power, reactive gas generation, and vacuum technology.
Position Overview:
Reporting to the Vice President of Applications at this MNC, this senior level technologist will provide key interface and solutions in addressing customer technical issues and needs. Initial focus will concentrate on pressure and flow measurement and control products along with advanced applications of remote plasma and power equipment (e.g., DC, RF, and microwave).
Responsibilities:
Preferred Qualifications:
To apply, send resume to [email protected], indicating "Application Engineer - Taiwan" in the subject line.
To speed up the process please answer the following questions in your email:
1. Why are you considerng to change the current company?
2. Do you have experience in Semiconductors industry related to Instruments for EOM manufacturing companies? If yes please explain.
3. What is your current compensation package and your desired compensation package?
MNC with manufacturing plants in USA, South America and China.
This MNC is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor and analyze critical parameters of advanced manufacturing processes to improve process performance and productivity.
Technology for Productivity
Company products are derived from core competencies in pressure measurement and control, flow measurement and control, gas and vapor delivery, gas composition analysis, residual gas analysis, leak detection, control and information technology, ozone generation and delivery, RF & DC power, reactive gas generation, and vacuum technology.
Position Overview:
Reporting to the Vice President of Applications at this MNC, this senior level technologist will provide key interface and solutions in addressing customer technical issues and needs. Initial focus will concentrate on pressure and flow measurement and control products along with advanced applications of remote plasma and power equipment (e.g., DC, RF, and microwave).
Responsibilities:
- Work with customers to resolve product application issues.
- Visit customers to obtain first-hand knowledge of process tools and applications
- Act as a senior level technical consultant and advise our customers on how to best apply the products
to meet their needs and solve their problems.
- Interact cross-functionally with factory engineering and product management to satisfy customer needs.
- Perform training function for employees and customers as required on the products.
- Assess changes required to upgrade products (as customer process requirements change) and provide
continued support as required.
- Provide complex technical support for the development and implementation of customer applications to
ensure product and process consistency.
- Maintain contact with existing and potential customers and report regularly on customer activities (for
each current and potential customer).
- Provide hands-on support for joint development (with customer product development personnel).
- Work with sales staff to assess potential applications of company products to meet customer needs and
help to penetrate accounts with both new products and new applications for existing products.
- Work with customers to understand their needs for new products, develop product requirements, and
report this information to sales and marketing personnel to determine market feasibility.
- Design and deliver presentations on process applications.
- Identify unmet market needs and provide prompt feedback to the Product Groups for potential new
opportunities and products.
- Maintain strong knowledge of competitors and competitive activity. .
- Investigate new and emerging technologies that have been determined to meet company goals and
provide the necessary information to marketing and engineering.
- Travel extensively to customer sites and company facilities worldwide
- Attend professional conferences domestically and internationally
- B.S. degree with 5-10 years of experience in the area of semiconductor capital equipment (preferably with US-based OEM) field support role is essential.
- Understanding of semiconductor and solar manufacturing processes.
- Proven track record in effective customer interactions in semiconductor or solar manufacturing.
- Prior employment experience with an instrumentation or test engineering company (DOE-training a plus)
in a hands-on role as necessary when working at customer locations.
- Demonstrated ability to troubleshoot complex equipment containing mechanical, electrical, and software
components and communicate identified problems
- Ability to collect/organize/ and effectively useful data pertinent to the analysis of field issues.
- Must be proficient in using basic laboratory tools, such as data acquisition system, oscilloscope, etc.
- Understanding fundamental analog and digital circuits.
- Familiar with DOE or other statistical tools in process development.
- Strong plasma, RF, power supply and vacuum technology experience.
- Understanding of the effects of flow and pressure on process.
- Proficient in using productivity enhancing tools, such as laptop and all Office software
- Must have solid communication skills involving English and local language, as applicable.
- Calm under time pressure
- B.S. degree with 5-10 years of experience in the area of semiconductor capital equipment (preferably with US-based OEM) field support role is essential.
Preferred Qualifications:
- MS strongly preferred; Ph.D. in engineering or physical science is desirable.
- Fundamental understanding of vacuum science
- Understanding of fundamentals (basic design and operation) of flow and pressure measurement system
and instrumentation is very useful.
- Ability with any basic CAD tools very desirable.
- Familiar with real-time control theory and practices.
- Ability to provide market intelligence related to the new emerging technology and competitive activities.
To apply, send resume to [email protected], indicating "Application Engineer - Taiwan" in the subject line.
To speed up the process please answer the following questions in your email:
1. Why are you considerng to change the current company?
2. Do you have experience in Semiconductors industry related to Instruments for EOM manufacturing companies? If yes please explain.
3. What is your current compensation package and your desired compensation package?