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Customer Service Manager China

Customer Service Manager    
Shenzhen, BaoAn district - china

URGENT OPEN OPPORTUNITY


COMPANY PROFILE

MNC with manufacturing plants in USA, South America and China.
This MNC is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor and analyze critical parameters of advanced manufacturing processes to improve process performance and productivity.


JOB DESCRIPTION


Job Title: Customer Service Manager
Reports to: 
Sales Director of China                       
 
 This is a customer facing role, well suited for a good communicator that is hands on to resolve issues but also be able to present solutions and new solutions to customers. This role reports to Sales Director of China

Primary Responsibility:
Provides pre-sales and post-sales service to customers.  Delegates customer service department procedures.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.   Processes customer returns and exchanges.  Expedites service and repairs.  Provides special pricing for non-standard items.  Selects, develops and evaluates personnel to ensure the efficient operation of the function.
 
Also directs and coordinates the processing of sales orders.  Monitors sales order system to ensure accurate receipt and booking of sales orders.  Tracks sale shipments, delivery, billing and backlog activities, providing internal sales reports when necessary.  Responds to inquiries regarding status of orders and resolves customer order difficulties. 
 
Level 3 (Management):
Scope:  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Provides guidance to subordinates within the latitude of established company policies.  Recommends changes to policies and establishes procedures that affect immediate organization(s).

Job Complexity:  Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.  Follows processes and operational policies in selecting methods and techniques for obtaining solutions.  Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.  Develops and administers schedules and performance requirements; may have budget responsibilities.

Discretion:  Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.

Interaction:  Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.  Often must lead a cooperative effort among members of a project team.

Supervision:  Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.  In some instances this manager may be responsible for a functional area and not have any subordinate employees.
Experience & Education: Bachelor’s Degree and 5-7 years of related experience.

To apply, please help us understand necessary information about you as to be able to help you faster. Please fill in the application form.

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If interested in exploring any of advertised open opportunities plese help us learn more about you.

We will not use your information in any way that you do not explicitly approve. Discretion and professionalism are part of our core values.

The more details you offer easier will be for us to help you. Inquieries with incomplete information might or might not be considered.

1. Skype and the phone number are optional but are a BIG PLUS to be able to help you better.

2. Before applying please take time to understand the JD thoroughly and please do not ignore "must haves" in requirements. If for example the JD speciffically asks for "X" national it is pointless to ask: " I am not "X" national but can I apply"? This kind of questions are down prioritized or might not be considered at all.

    Service / REPAIR Manager
    Shenzhen

    (At this moment we are only considering local applicants. However if you are from other locations you can send us your CV for future opportunities)
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  • RapidLink
  • Open Positions
    • Digital Marketing & Event Specialist Job - Wuxi China
    • Business Development Manager Shanghai, China 2025
    • Account Manager Sales 2025
    • Vice President of R&D Center Shanghai
    • Head of Materials Shanghai
    • Global Supplier Manager Malaysia
    • Vice President of Research and Development
    • Director of Quality
    • EMEA Sales Manager
    • Sr. Mechanical Manager Beijing
    • Sr. Electrical Manager, Beijing
    • Site Manager Shenzhen
    • Sr. PE Manager Dry Etch Beijing
    • General Manager CHINA
    • Sr. Sales Territory manager - Lasers
    • Senior Sales Territory manager - Light source Motion
    • Sr. Sales Territory manager - SCI
    • GM CHINA
    • China HR LEADER, Shanghai
    • Senior Manager Business Development Shanghai
    • LEAN Process Developer APAC Korea
    • Senior Manager Purchasing / Shanghai
    • R&D DIRECTOR OR MANAGER
    • FSM China 2024
    • Sales
    • Engineers
    • RD Manager Shanghai
    • Technical Director Shanghai
    • Sr. PE Manager Dry Etch Shanghai
    • Sr. Technical Buyer/Procurement
  • About Us
    • Process
    • Work With Us
  • Contact Us
  • Blog