Asia Region, Service Director - MNC – Asia (Shanghai)
JOB DESCRIPTION
JOB TITLE: Asia Region, Service Director
REPORTS TO: Senior Vice President, Asian Operations
FUNCTION: In-house and Field Service Repair Markets & Activities
LOCATION: MNC – Asia (Shanghai)
PURPOSE STATEMENT
To serve as a business partner and the most senior leader in Customer Service functions in Asia by providing professional expertise in assisting customers with repairs of MNC products.
Managing and leading a team of other Service Directors (Japan, Korea, Shanghai, Taiwan and Singapore) through professional knowledge of all job areas within the Service function which includes providing bench repair and customer support in order to add value to the business.
As a member of the top management in the MNC – Asia, with special knowledge in related products, process, & markets, effectively contribute to the formulation of overall Company operational strategy to drive service revenue and be jointly responsible for achieving agreed upon company objectives.
DIMENSION (Organization or Headcount)
Directly reports to: Senior Vice President and GM, MNC-Asia
Indirectly reports to: Senior Vice President of Service, MNC Instruments (Andover, MA, USA)
Country/Team Service Departments: Five [5 ] including: MNC – Japan, MNC – Korea, MNC – Shanghai, MNC – Taiwan, and MNC - Singapore
JOB DESCRIPTION
The MNC – Asia Regional Service Director will interact with five service leaders (“dotted line” authority) and will assist the MNC – Asia Senior Vice President, MNC Instruments Senior Vice President of Service and the Country-Team GMs in In-house and Field Repair Service activities. The Manager of Customer Service & Repair will have responsibility for the following:
1. Manages and leads a mature team of Service Leaders through professional knowledge of all job areas within the function. Needs practical experience in several functional areas or concentrated knowledge of a particular discipline.
2. Identifies problems and analyses complex issues so as to significantly improve, change or adapt existing methods and techniques.
3. Delivers leadership to the team and extended team members (other regions and/or product and service groups in the US sites) which in turn could comprise a combination of professionals, technical and administrative staff.
4. Accountable for budget and policy recommendations and implementation, career development of others, as well as medium term planning. The characteristic of this position is it is has a tactical component role which provides a marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results. The incumbent will be involved in developing service strategies and may have profit and loss responsibility in the function.
5. Will have involvement in or lead some regional projects, but this is not the dominant part of the role.
6. Timely completion of Monthly, Quarterly, and Annual statutory reporting requirements, including coordination with local authorities, regional, & global teams, as necessary on basis of corporate guidelines as well as local requirements.
7. Ensure adequate control environment exists – implement corporate policies & procedures as well organize them into the local legislative requirements.
8. Have the first responsibility to implement and to keep improve the Environment, Health, and Safety in the function.
9. Coordinate and drive Strategic Planning and Annual Planning Processes, including Service revenue and expense plans, budgets, and capital spending plans, if required.
10. Prepares Management Report for Top Management which holds information of ACTUAL and FORECAST for the local service operations with professional advice.
11. Converting the Strategic Plan and Annual Plan into a monthly, quarterly action plans to distribute and execute within the team.
12. Participating in special projects as required.
13. Develop, improve, and maintain effective, efficient and up to date Tools & Systems of Service teams in order to guarantee the smooth running of the basic personnel activities in the teams and the other local teams.
14. To build and develop effective employee and industrial relations through clear, open and structured communication and involvement mechanisms in order to encourage identification with the company, its mission, goals and objectives.
15. Be able to understand and assist in the development and implementation of future ERP and CRM tools that accommodate for all Service functions and enhance all Service efficiencies.
JOB REQUIREMENTS
§ Succeeding in the job requires a relevant University level degree in Mechanical/Electrical Engineering with 10 years of experience in Company Service Management in Electronics and/or Semiconductor industries; Knowledge or experience in Solar, LED, Flat Panel Display and/or Bio-Pharm Industries a plus
§ Experience in and profound knowledge of both Service (Field & In-house repair) and Production Management in multinational companies in Asia.
§ Strong management skills including leadership roles managing service teams (5-10 years in industry), preferably with a US multinational company.
§ Proven track record in partnering with a Business Team to drive top-line and bottom-line results. As the scope of the function is wide, the ability to organise and prioritise is emphasised. The Job Holder must work and interact with culturally diverse people at all levels - negotiation, influencing, communication and presentation skills are necessary.
§ Ability to work in a fast paced environment and willing to “roll-up” sleeves as required. Be able to get involved hands on.
§ Organized, disciplined work ethic committed to adhering to deadlines
§ An advanced knowledge of products, technologies and process in the relevant industries is needed.
§ Awareness of all functions and their inter-relation is necessary with strong communication skills
§ Advanced Competency in Microsoft Office Software, including Project
§ Fluent in English and Mandarin Chinese (Oral and Written)
§ Travel no less than 50% of the time
ADDITIONAL COMMENTS:
The candidate for this position must have exceptional leadership qualities and communication skills. He must anticipate events and be able to fully prepare for, plan and execute strategies the overcome challenges and prevent problems. Lastly – he must be able to integrate well into several teams within a matrixed organization.
JOB TITLE: Asia Region, Service Director
REPORTS TO: Senior Vice President, Asian Operations
FUNCTION: In-house and Field Service Repair Markets & Activities
LOCATION: MNC – Asia (Shanghai)
PURPOSE STATEMENT
To serve as a business partner and the most senior leader in Customer Service functions in Asia by providing professional expertise in assisting customers with repairs of MNC products.
Managing and leading a team of other Service Directors (Japan, Korea, Shanghai, Taiwan and Singapore) through professional knowledge of all job areas within the Service function which includes providing bench repair and customer support in order to add value to the business.
As a member of the top management in the MNC – Asia, with special knowledge in related products, process, & markets, effectively contribute to the formulation of overall Company operational strategy to drive service revenue and be jointly responsible for achieving agreed upon company objectives.
DIMENSION (Organization or Headcount)
Directly reports to: Senior Vice President and GM, MNC-Asia
Indirectly reports to: Senior Vice President of Service, MNC Instruments (Andover, MA, USA)
Country/Team Service Departments: Five [5 ] including: MNC – Japan, MNC – Korea, MNC – Shanghai, MNC – Taiwan, and MNC - Singapore
JOB DESCRIPTION
The MNC – Asia Regional Service Director will interact with five service leaders (“dotted line” authority) and will assist the MNC – Asia Senior Vice President, MNC Instruments Senior Vice President of Service and the Country-Team GMs in In-house and Field Repair Service activities. The Manager of Customer Service & Repair will have responsibility for the following:
1. Manages and leads a mature team of Service Leaders through professional knowledge of all job areas within the function. Needs practical experience in several functional areas or concentrated knowledge of a particular discipline.
2. Identifies problems and analyses complex issues so as to significantly improve, change or adapt existing methods and techniques.
3. Delivers leadership to the team and extended team members (other regions and/or product and service groups in the US sites) which in turn could comprise a combination of professionals, technical and administrative staff.
4. Accountable for budget and policy recommendations and implementation, career development of others, as well as medium term planning. The characteristic of this position is it is has a tactical component role which provides a marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results. The incumbent will be involved in developing service strategies and may have profit and loss responsibility in the function.
5. Will have involvement in or lead some regional projects, but this is not the dominant part of the role.
6. Timely completion of Monthly, Quarterly, and Annual statutory reporting requirements, including coordination with local authorities, regional, & global teams, as necessary on basis of corporate guidelines as well as local requirements.
7. Ensure adequate control environment exists – implement corporate policies & procedures as well organize them into the local legislative requirements.
8. Have the first responsibility to implement and to keep improve the Environment, Health, and Safety in the function.
9. Coordinate and drive Strategic Planning and Annual Planning Processes, including Service revenue and expense plans, budgets, and capital spending plans, if required.
10. Prepares Management Report for Top Management which holds information of ACTUAL and FORECAST for the local service operations with professional advice.
11. Converting the Strategic Plan and Annual Plan into a monthly, quarterly action plans to distribute and execute within the team.
12. Participating in special projects as required.
13. Develop, improve, and maintain effective, efficient and up to date Tools & Systems of Service teams in order to guarantee the smooth running of the basic personnel activities in the teams and the other local teams.
14. To build and develop effective employee and industrial relations through clear, open and structured communication and involvement mechanisms in order to encourage identification with the company, its mission, goals and objectives.
15. Be able to understand and assist in the development and implementation of future ERP and CRM tools that accommodate for all Service functions and enhance all Service efficiencies.
JOB REQUIREMENTS
§ Succeeding in the job requires a relevant University level degree in Mechanical/Electrical Engineering with 10 years of experience in Company Service Management in Electronics and/or Semiconductor industries; Knowledge or experience in Solar, LED, Flat Panel Display and/or Bio-Pharm Industries a plus
§ Experience in and profound knowledge of both Service (Field & In-house repair) and Production Management in multinational companies in Asia.
§ Strong management skills including leadership roles managing service teams (5-10 years in industry), preferably with a US multinational company.
§ Proven track record in partnering with a Business Team to drive top-line and bottom-line results. As the scope of the function is wide, the ability to organise and prioritise is emphasised. The Job Holder must work and interact with culturally diverse people at all levels - negotiation, influencing, communication and presentation skills are necessary.
§ Ability to work in a fast paced environment and willing to “roll-up” sleeves as required. Be able to get involved hands on.
§ Organized, disciplined work ethic committed to adhering to deadlines
§ An advanced knowledge of products, technologies and process in the relevant industries is needed.
§ Awareness of all functions and their inter-relation is necessary with strong communication skills
§ Advanced Competency in Microsoft Office Software, including Project
§ Fluent in English and Mandarin Chinese (Oral and Written)
§ Travel no less than 50% of the time
ADDITIONAL COMMENTS:
The candidate for this position must have exceptional leadership qualities and communication skills. He must anticipate events and be able to fully prepare for, plan and execute strategies the overcome challenges and prevent problems. Lastly – he must be able to integrate well into several teams within a matrixed organization.
if interested please follow this steps:
To apply, please send resume with cover letter to [email protected], indicating "Service Director" in the subject line.
To speed up the process please answer the following questions:
1. Why are you considerng to change the current company?
2. Do you have sufficient experience in Semiconductors industry related to Instruments for manufacturing companies? If yes please explain how is it related to the JD above.
3. What is your current compensation package and your desired compensation package?
4. If you have skype please provide including the phone number.
To speed up the process please answer the following questions:
1. Why are you considerng to change the current company?
2. Do you have sufficient experience in Semiconductors industry related to Instruments for manufacturing companies? If yes please explain how is it related to the JD above.
3. What is your current compensation package and your desired compensation package?
4. If you have skype please provide including the phone number.