Director of Field Service APAC
Photonics (Lasers and Light source) and Vacuum products
LOCATION: Japan, Tokyo, MATSUBARACHO AKISHIMA
The multinational corporation (MNC) boasts manufacturing plants across the USA, Europe, South America, and China. As a global leader, the company specializes in delivering cutting-edge instruments, subsystems, and process control solutions. MNC innovative technologies are meticulously designed to measure, control, power, monitor, and analyze critical parameters within advanced manufacturing processes. By seamlessly integrating laser precision, advanced motion control, state-of-the-art vacuum technology, and robust capital equipment, the company consistently strives to enhance process performance and productivity on a global scale.
Job Title: Field Service Director of APAC
Location: Japan, Tokyo, MATSUBARACHO AKISHIMA
We are seeking an exceptional individual to join us as the Global Service Director of APAC Field Service, overseeing Photonics (Lasers and Light source) and Vacuum products. Our company is a leader in providing cutting-edge solutions in these domains.
- Lead and Deploy Teams: Direct and deploy the Field Service teams in APAC across Photonics, Equipment Solutions, and Vacuum Division.
- Leadership and Coaching: Provide leadership and coaching to the team, fostering a collaborative and high-performance culture.
- Customer Focus: Understand and prioritize customer needs. Manage complex customer issues and escalations with a customer-centric approach.
- Resource Management: Schedule resources and materials efficiently to meet customer requirements.
- Initiative Development: Develop and drive initiatives to enhance customer satisfaction and loyalty.
- Performance Metrics: Refine KPIs and BKMs, driving efficiency improvements within the field service organization.
- Cross-functional Collaboration: Collaborate with internal organizations, including the global field service management team, sales, product managers, supply chain, IT, legal, and human resources.
- Revenue Growth: Strategically grow field service revenue and profitability in the APAC region.
- Educational Background: Bachelor's or Master's degree in a technical field.
- Communication Skills: Strong communication, motivation, facilitation, and effective presentation skills. English language is required, in addition, Chinese language is a big plus
- Management Experience: At least 3 years of professional experience in managing large teams.
- Industry Experience: Prior experience in the service of capital goods, laser technology, and vacuum technology is highly desirable.
If you are a dynamic leader with a technical background, excellent communication skills, and a proven track record in managing field service teams, we invite you to apply. Join in driving excellence in service delivery and contributing to the growth and success of our organization while forward on in your career.
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