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Field Applications Engineer –
Shanghai (ZhangJiangGaoKe)
Job Description：
About the company:
A solid multinational company boasting to be #1 in its industry – Providing Power Solutions for Over 30 years From flat-panel displays to solar PV inverters and advanced new technologies innovative power conversion and control solutions. Supporting semiconductor and solar industry, industrial manufacturing and FPD technology amongst others. Throughout North America, Europe, and Asia, provides technical expertise and responsive and agile power solutions for thin-film and industrial manufacturing.
JOB TITLE: Field Applications Engineer
BUSINESS UNIT: Global Customer Operations
REPORTS TO: Director, Field Applications Engineering
RECEIVES ADDITIONAL DIRECTION FROM: Sales VP, Sales Dir, Prod Mgr, Staff En., VP Quality
POSITION SUMMARY:
The Field Applications Engineer is responsible for providing the sales account team, the corporate product marketing and engineering teams, and customers with technical support in the field necessary to properly apply and operate COMPANY products. The position is an integral part of COMPANY's efforts to develop and execute plans to secure and defend customer design wins, which underpin COMPANY's corporate objectives, and is considered a part of the Account Management Team. As a result of the position's extensive and constant engagement with customers, it is also responsible for increasing the number and depth of COMPANY relationships with customers, and for gathering, understanding and reporting intelligence from the field concerning industry, customer and competitive trends and developments.
ESSENTIAL RESPONSIBILITIES:
1. Generate new business (Design Wins):
Work with key customer contacts and COMPANY account managers/directors, product managers and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release and support COMPANY products for such opportunities in a manner consistent with COMPANY corporate objectives.
2. Defend current business:
Work with key customer contacts and COMPANY account managers/directors, product managers, engineers, customer support staff and quality staff to proactively support COMPANY's existing business (design wins) in a manner consistent with COMPANY corporate objectives.
3. Build critical relationships:
Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with COMPANY colleagues, that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment.
4. Liaise technically:
Based upon your day-to-day engagement with COMPANY's customers, products and applications, act as proactive technical liaison among our OEM customers, end-use customers and other COMPANY personnel as required in a manner consistent with COMPANY corporate objectives and mission statement.
5. Gather information:
Search for, gather, understand and communicate internally to appropriate personnel information relative to customer, industry, application and competitor trends, developments and roadmaps which has potentially substantive value to COMPANY's ability reach our corporate objectives.
6. Provide training and trouble-shooting:
Provide technical product and application training to customers and COMPANY colleagues as needed to demonstrate/promote/optimize the use of COMPANY products and to evaluate customer needs. As required, provide troubleshooting services in order to understand, address and communicate product related issues.
WORK ENVIRONMENT:
Approximately 80% of time in laboratory/clean room environments at customers and COMPANY working with typical diagnostic equipment, computer technology and customer tools; approximately 20% of time in typical field sales office environment using standard office equipment. National and international travel.
SKILLS:
Position requires strength in the following skill sets: technical and non-technical verbal and written communication skills, technical knowledge/trouble-shooting, negotiation/persuasiveness tactics, planning and organization, stress tolerance, relationship and team-building, use of laboratory diagnostic equipment, commercial practices (e.g.- specifications, Non-Disclosure Agreements, IP-protection, business ethics, compliance rules, etc.).
EXPERIENCE:
Essential:
1-2 years in related engineering field.
2 years in related technology field
Working knowledge of thin film industry (e.g. semiconductor, data storage, flat panel, advanced coatings)
Vacuum science and plasma processing equipment and applications
General: Computer driven diagnostic equipment, Visual Basic for test simulation; Microsoft Excel creating macros for qualification criteria.
For RF and DC power products: Hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, spectrum and etwork analyzers, power supplies, RF and DC fixturing for power supply characterization.
For flow products: Mass flow controller qualification equipment including Rate of Rise Lucas Labs Tester, technical understanding of fluid delivery with background in fluid mechanics and heat transfer, hazardous materials.
Desirable:
Specific knowledge of, and experience with key customers, their equpment and applications. Product trouble-shooting to board level.
Experience with industry "standards" and "user" groups.
Competitive product experience.
Patent and/or published technical paper portfolio.
Special experience as appropriate (e.g.- industrial inverter applications, plasma abatement)
EDUCATION:
Essential: Bachelor degree in engineering or equivalent degree,
Desirable: (For Engineer III or MTS I positions) Advanced technical degree in applicable areas; applicable safety training (e.g.-electrical safety training, hazardous materials training, etc.)
To learn more or to apply for the position please help us understand your background use the form bellow. Thank you.
Shanghai (ZhangJiangGaoKe)
Job Description：
About the company:
A solid multinational company boasting to be #1 in its industry – Providing Power Solutions for Over 30 years From flat-panel displays to solar PV inverters and advanced new technologies innovative power conversion and control solutions. Supporting semiconductor and solar industry, industrial manufacturing and FPD technology amongst others. Throughout North America, Europe, and Asia, provides technical expertise and responsive and agile power solutions for thin-film and industrial manufacturing.
JOB TITLE: Field Applications Engineer
BUSINESS UNIT: Global Customer Operations
REPORTS TO: Director, Field Applications Engineering
RECEIVES ADDITIONAL DIRECTION FROM: Sales VP, Sales Dir, Prod Mgr, Staff En., VP Quality
POSITION SUMMARY:
The Field Applications Engineer is responsible for providing the sales account team, the corporate product marketing and engineering teams, and customers with technical support in the field necessary to properly apply and operate COMPANY products. The position is an integral part of COMPANY's efforts to develop and execute plans to secure and defend customer design wins, which underpin COMPANY's corporate objectives, and is considered a part of the Account Management Team. As a result of the position's extensive and constant engagement with customers, it is also responsible for increasing the number and depth of COMPANY relationships with customers, and for gathering, understanding and reporting intelligence from the field concerning industry, customer and competitive trends and developments.
ESSENTIAL RESPONSIBILITIES:
1. Generate new business (Design Wins):
Work with key customer contacts and COMPANY account managers/directors, product managers and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release and support COMPANY products for such opportunities in a manner consistent with COMPANY corporate objectives.
2. Defend current business:
Work with key customer contacts and COMPANY account managers/directors, product managers, engineers, customer support staff and quality staff to proactively support COMPANY's existing business (design wins) in a manner consistent with COMPANY corporate objectives.
3. Build critical relationships:
Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with COMPANY colleagues, that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment.
4. Liaise technically:
Based upon your day-to-day engagement with COMPANY's customers, products and applications, act as proactive technical liaison among our OEM customers, end-use customers and other COMPANY personnel as required in a manner consistent with COMPANY corporate objectives and mission statement.
5. Gather information:
Search for, gather, understand and communicate internally to appropriate personnel information relative to customer, industry, application and competitor trends, developments and roadmaps which has potentially substantive value to COMPANY's ability reach our corporate objectives.
6. Provide training and trouble-shooting:
Provide technical product and application training to customers and COMPANY colleagues as needed to demonstrate/promote/optimize the use of COMPANY products and to evaluate customer needs. As required, provide troubleshooting services in order to understand, address and communicate product related issues.
WORK ENVIRONMENT:
Approximately 80% of time in laboratory/clean room environments at customers and COMPANY working with typical diagnostic equipment, computer technology and customer tools; approximately 20% of time in typical field sales office environment using standard office equipment. National and international travel.
SKILLS:
Position requires strength in the following skill sets: technical and non-technical verbal and written communication skills, technical knowledge/trouble-shooting, negotiation/persuasiveness tactics, planning and organization, stress tolerance, relationship and team-building, use of laboratory diagnostic equipment, commercial practices (e.g.- specifications, Non-Disclosure Agreements, IP-protection, business ethics, compliance rules, etc.).
EXPERIENCE:
Essential:
1-2 years in related engineering field.
2 years in related technology field
Working knowledge of thin film industry (e.g. semiconductor, data storage, flat panel, advanced coatings)
Vacuum science and plasma processing equipment and applications
General: Computer driven diagnostic equipment, Visual Basic for test simulation; Microsoft Excel creating macros for qualification criteria.
For RF and DC power products: Hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, spectrum and etwork analyzers, power supplies, RF and DC fixturing for power supply characterization.
For flow products: Mass flow controller qualification equipment including Rate of Rise Lucas Labs Tester, technical understanding of fluid delivery with background in fluid mechanics and heat transfer, hazardous materials.
Desirable:
Specific knowledge of, and experience with key customers, their equpment and applications. Product trouble-shooting to board level.
Experience with industry "standards" and "user" groups.
Competitive product experience.
Patent and/or published technical paper portfolio.
Special experience as appropriate (e.g.- industrial inverter applications, plasma abatement)
EDUCATION:
Essential: Bachelor degree in engineering or equivalent degree,
Desirable: (For Engineer III or MTS I positions) Advanced technical degree in applicable areas; applicable safety training (e.g.-electrical safety training, hazardous materials training, etc.)
To learn more or to apply for the position please help us understand your background use the form bellow. Thank you.