KOREA / JAPAN Service Director

Director, Service Operations
KOREA / JAPAN

office Location: S.KOREA,
Yongin-Si, Gyeonggi-Do
OPEN OPPORTUNITY
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The position is no longer open
You may still submit application for future reference

(We are looking for a local - Korean candidate at this moment)

COMPANY PROFILE
MNC with manufacturing plants in USA, South America and China. Korea company headcount ~180 
This MNC is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor and analyze critical parameters of advanced manufacturing processes to improve process performance and productivity in Semiconductor industry, life sciences, research, and industrial technology applications and others.

Primary Responsibility:

• Responsible for the overall performance of the in house repair service organization
• Manages the infrastructure to support all products and customers. 
• Develops short and long term strategies to retain and grow the repair business. 
• Implements tactics to ensure efficient and effective delivery of service. 
• Responsible for P&L of the repair business. 
• Maintains cost, quality and schedule requirements. 
• Ensures procedures and methods are followed for all repair service for Korea & Japan
• Manages parts availability and parts usage. 
• Maintains customer contact and feedback to ensure efficient operation.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
   
  Scope:
• Participates with other senior managers to establish strategic plans and objectives. 
• Makes final decisions on administrative or operational matters and ensures operations’ effective achievement of objectives.
   
  Job Complexity: 
• Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. 
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people. 
• Ensures budgets and schedules meet corporate requirements.
   
  Discretion:
• Erroneous decisions will have a serious impact on overall success of functional, division or company operations.
   
  Interaction: 
• Regularly interacts with executives and/or major customers.
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
   
  Supervision: 
• Directs and controls the activities of a broad functional area through several department managers within the company. 
• Has overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes to methods.
   
  Experience & Education: 
• Bachelor’s Degree and 10+ years of related experience.
• Lean management experience preferred
• Proficient in English and Korean

Why Join Us?
Competitive company resource and benefit offered
Large company platform for career development
The best products in its market worldwide
Dynamic company culture and team environment
Travel opportunities to US and Asia 

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