Grow in your career with us.

Regional Product Support Engineer –
China, Beijing,Shanghai, Wuhan, Xiamen

​
Job Description: 



BUSINESS UNIT: Service Group
REPORTS TO: REGIONAL Product Support Manager 

About the company:
A a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, #1 worldwide company develops innovative solutions that help customers build smaller, faster, and more power-efficient devices. This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.
Join the team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.
Supports Company in China and requires 30% travel to other China site locations. This position may require periodic overseas travel and is located in Beijing, China
Job Functions: 

• Primary function is to work within the Regional Product Support team providing escalation management and support for the Software on Etch and Clean install base in China.
• Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions for Software on Lam Etch and Clean semiconductor processing equipment in a clean room environment at customer site.
• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions.
• Provides strategic technical leadership and direction by leveraging technical knowledge of products and an understanding of the customer’s long term product strategy.
• Participates in worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
• Identifies and communicates opportunities for installed base performance improvements within a customer site / account through hands on and or installed based performance data collection/analysis.
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
• Drives required actions at the customer site to resolve escalations and prevent repeat problems.
• Communicates with Customers, Product Group, Field Sales, Business Development and other organizations to ensure closure of product issues.
• Works closely with CSOMs, Managers, Fab Productivity and other leaders in China Field, CSBG and GPG
• Participates in the review of procedures, processes and tool design impacting development activity.
• Manages projects and provides reports to management to deliver the desired result.
• Leads customer escalation meetings.
• Mentors field engineers and designs or leads training sessions.  

Job Duties 

• Responsible for quality remote and on-site escalation support and escalation management.
• Analytical troubleshooting of technical problems to component level.
• Technical reporting and coordination of multiple technical tasks.
• Extended interface with customers, requiring excellent communication and customer relations skills.
• On occasion will train customer’s personnel and act as a resource for lower level engineers.
• Required travel

Job Segment: Engineer, Software Engineer, Technical Support, Engineering, Research, Technology. 
Offer:

• Competitive company resource and benefit offered
• Large company platform for career development
• Dynamic company culture and team environment
• Travel opportunities within China and US

​To learn more or to apply for the position please help us understand your background use the form bellow. Thank you.

---