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PictureGrow in your career with us.

Service Account Manager –
Shanghai (ZhangJiangGaoKe)
 


​Job Description:




​About the company:
A solid multinational company boasting to be #1 in its industry – Providing Power Solutions for Over 30 years From flat-panel displays to solar PV inverters and advanced new technologies innovative power conversion and control solutions. Supporting semiconductor and solar industry, industrial manufacturing and FPD technology amongst others. Throughout North America, Europe, and Asia, provides technical expertise and responsive and agile power solutions for thin-film and industrial manufacturing.

​JOB TITLE: Services Account Manager
BUSINESS UNIT: Global Services
REPORTS TO: Service Product Manager
RECEIVES DIRECTION FROM: Service Product Manager 

POSITION SUMMARY: 
Responsible for the development, launch and management Service business to key accounts.
Services Marketing, works closely with Servce team, Sales, Product Marketing and Quality to identify and quantify new opportunities. Supports the sales channel with pricing and collateral. Works successfully under limited supervision. 


ESSENTIAL RESPONSIBILITIES: 
    1.    Collect input that may represent new Service opportunities for all regions and product lines from key accounts, OEMs, Sales, Product Marketing and Quality. Analyze opportunities with pricing, gross margin, Serviced Available Market and sales forecasts. Validate the opportunity with the support of Sales, Product Management and end-users. 
    2.    Drive the development and launch of new Service business in conjunction with Service Marketing, Sales, Quality, Product Marketing, Product Engineering, Finance, Marketing Communications and Legal. Manage the launch schedule and communicate internally as necessary. Track and report sales results for specific Service Products on a regular basis. 
    3.    Field and respond to service opportunities. Generate proposals for pricing and Service offerings. 
    4.    Improve existing Service Products based on customer requirements. 
    5.    With the support of Services Marketing, work with the marketing communications group to develop promotional content for marketing brochures, sales presentations and Company Global Services web-site. 
    6.    Review the pricing schedules and related gross margins for all Service business on a regular basis. 
    7.    Responsible for meeting AOP Sales quota as set by Global Services. 
    8.    Responsible for meeting Gross margin as set by Corporate management. 
    9.    Develop Sales strategy to key account together with Sales team, Field Service manager and Service Product Manager.

WORK ENVIRONMENT: 
General office environment. Requires domestic travel for customer visits (50%). 
Excellent written and verbal communication skills in both internal and external environments. 
Excellent organization and project coordination skills. 
Strong strategic thinking ability. 
Ability to work effectively across several departments and foster good internal working relationships.
Ability to manage multiple priorities and tasks with critical deadlines


EXPERIENCE:
Essential:
5-7 years of after sales service experience or applicable customer-facing experience. Semiconductor industry background is a must.
1. Customer service manager, service sales, representing the company face.
2. The need for some technical background, experience CVD or semiconductor front-ETCH, FAB plant or equipment OEM.
3. Bachelor degree, good English communication.
1. 维修客户经理,服务的销售,客户的联系窗口。
2. 需要一定的技术背景,有半导体前道经验CVD或ETCH,FAB厂或设备OEM。
3. 本科学历,英语沟通良好。​

Desirable:
Service Marketing background. Electronics background. Understanding of Company products. Semiconductor industry experience.
EDUCATION:
Essential: 
Bachelor’s degree in related field.
Desirable: EE or electronics training.
 
​
Offer:
  • Competitive company resource and benefit offered
  • Large company platform for career development
  • Dynamic company culture and team environment
  • Travel opportunities within China and US

​To learn more or to apply for the position please help us understand your background use the form bellow. Thank you.

    SAM - china shanghai

    (At this moment we are only considering local applicants. However if you are from other locations you can send us your CV for future opportunities)
    This information is kept 100% confidential and it is for the purpose to help us not to waste your precious time if your current compensation is way over the budget for the open position.
    Max file size: 20MB
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  • RapidLink
  • Open Positions
    • Digital Marketing & Event Specialist Job - Wuxi China
    • Business Development Manager Shanghai, China 2025
    • Account Manager Sales 2025
    • Vice President of R&D Center Shanghai
    • Head of Materials Shanghai
    • Global Supplier Manager Malaysia
    • Vice President of Research and Development
    • Director of Quality
    • EMEA Sales Manager
    • Sr. Mechanical Manager Beijing
    • Sr. Electrical Manager, Beijing
    • Site Manager Shenzhen
    • Sr. PE Manager Dry Etch Beijing
    • General Manager CHINA
    • Sr. Sales Territory manager - Lasers
    • Senior Sales Territory manager - Light source Motion
    • Sr. Sales Territory manager - SCI
    • GM CHINA
    • China HR LEADER, Shanghai
    • Senior Manager Business Development Shanghai
    • LEAN Process Developer APAC Korea
    • Senior Manager Purchasing / Shanghai
    • R&D DIRECTOR OR MANAGER
    • FSM China 2024
    • Sales
    • Engineers
    • RD Manager Shanghai
    • Technical Director Shanghai
    • Sr. PE Manager Dry Etch Shanghai
    • Sr. Technical Buyer/Procurement
  • About Us
    • Process
    • Work With Us
  • Contact Us
  • Blog