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Senior Service Manager China and Singapore

Senior Service Manager
China and Singapore

Office Location – Shenzhen, China 

COMPANY PROFILE
MNC with manufacturing plants in USA, South America and China.
This MNC is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor and analyze critical parameters of advanced manufacturing processes to improve process performance and productivity.

JOB DESCRIPTION
​

For a professional with a solid technical background, management skills, excellent communication skills and use of English language. Being able to manage teams for Laser, Optics, Photonics, Optoelectronics, Electronics, Motion Control, Analytical Instruments vacuum technology and other products - in China and Singapore.

Reports to: Sr. Director of Global Service Operations
Responsible for: 3 teams / total 36 members
Instruments: 1 Service Supervisor + 14 Team Members
Laser repair center: 1 Service Supervisor + 14 Team Members
Instruments: 1 Service Manager + 5 Team member in Singapore

 
Primary Responsibility:
Responsible for overseeing and managing China field service and in-house repair service operations.
  • Responsible for overseeing and managing the day-to-day operations of the Repair Service Department.  
  • Maintains cost, quality and schedule requirements.  
  • Ensures procedures and methods are followed same as for all Service Depots on a worldwide basis. 
  • Provides on-going management of Lean Program. 
  • Manages parts availability and parts usage.  
  • Maintains customer contact and feedback to ensure efficient operation.  
  • Ensures adequate phone coverage for customer support.  
  • Ensures timely billings and response to customer inquiries. 
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

 Requirements:
  • 10 years work experience for Repair service management in Semi/Laser industry.
  • Good communications and presentation skills (English and Mandarin)
  • Strong Management experience
  • Confident and self-motivated, ability of leveraging the resources to achieve target.

We can assure you that you’ll never die of boredom. ​
​
To apply, please help us understand necessary information about you as to be able to help you faster. Please fill in the application form.
If interested in exploring any of advertised open opportunities plese help us learn more about you.

We will not use your information in any way that you do not explicitly approve. Discretion and professionalism are part of our core values.

The more details you offer easier will be for us to help you. Inquieries with incomplete information might or might not be considered.

1. Skype and the phone number are optional but are a BIG PLUS to be able to help you better.

2. Before applying please take time to understand the JD thoroughly and please do not ignore "must haves" in requirements. If for example the JD speciffically asks for "X" national it is pointless to ask: " I am not "X" national but can I apply"? This kind of questions are down prioritized or might not be considered at all.

    Sr. Service Mngr. China and Singapore - Shenzhen

    (At this moment we are only considering local applicants. However if you are from other locations you can send us your CV for future opportunities)
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  • RapidLink
  • Open Positions
    • Digital Marketing & Event Specialist Job - Wuxi China
    • Business Development Manager Shanghai, China 2025
    • Account Manager Sales 2025
    • Vice President of R&D Center Shanghai
    • Head of Materials Shanghai
    • Global Supplier Manager Malaysia
    • Vice President of Research and Development
    • Director of Quality
    • EMEA Sales Manager
    • Sr. Mechanical Manager Beijing
    • Sr. Electrical Manager, Beijing
    • Site Manager Shenzhen
    • Sr. PE Manager Dry Etch Beijing
    • General Manager CHINA
    • Sr. Sales Territory manager - Lasers
    • Senior Sales Territory manager - Light source Motion
    • Sr. Sales Territory manager - SCI
    • GM CHINA
    • China HR LEADER, Shanghai
    • Senior Manager Business Development Shanghai
    • LEAN Process Developer APAC Korea
    • Senior Manager Purchasing / Shanghai
    • R&D DIRECTOR OR MANAGER
    • FSM China 2024
    • Sales
    • Engineers
    • RD Manager Shanghai
    • Technical Director Shanghai
    • Sr. PE Manager Dry Etch Shanghai
    • Sr. Technical Buyer/Procurement
  • About Us
    • Process
    • Work With Us
  • Contact Us
  • Blog